Requirements:

1. Sign up on our client portal

2. completed meet & Greet

3. Provide detailed pet care instructions 

4. Signed Service Agreement Contract

5. Credit Card on file

6. vet records handy

• no on-leash reactive dogs or intense pulling (Safety is our Priority)

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BOOKING Policy:

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for our new furry club members, we recommend booking 2 weeks or up to 3 months in advance to ensure availability and allowing us enough time to complete a meet and greet to gives you the opportunity to adjust any services or make alternative arrangements if we are not the right fit for your needs.

 

Existing clients may book with a minimum of 2 days and further advance notice, but please note that reservations are approved on a first-come, first-served basis. To ensure availability during holiday periods, we highly recommend booking at least a month or two months in advance. Dates cannot be reserved without a 50-100% deposit.

 

CANCELLATION POLICY:

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we understand that life can be unpredictable! That is why we offer a one-time courtesy cancellation policy, free of penalties. we review each situation on a case-by-case basis, ensuring flexibility and understanding for our clients!

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• We require at least a 48 hour notice for cancellations or schedule changes to avoid any inconvenience or charges (applicable to all services with the exception of our overnight house sitting and wedding pet attendant services). For our overnight & Pet wedding attendant service, we require a one week or further in advance notice to avoid any charges.

• All Services (excluding OHS & PWA):

  • 48 hour + notice: No fees or charges

  • less than 48 hours' notice: no refund 

• overnight & Pet wedding attendant service:

  • 1 week + notice: full refund

  • 3-7 days' notice: 50% refund

  • Less than 3 days notice: no refund

• We require 50%-100% deposit for services to secure reservation dates

• Full Payment for services rendered is due on completion service date unless otherwise arranged in advance. if an invoice is remained unpaid after 3 days from service end date, a $20 late payment fee will be applied to invoice.

• add-ons or changes can be made to final invoice with approval.

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possible FEES:

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Rush Fee:

an additional charge applied to expedited or last-minute bookings made with less than a 48 hour notice (1 week or less notice for our overnight House Sitting service). This fee ensures priority service for urgent requests, accommodating clients who need immediate or quick turnaround times. The fee rate varies depending on whether it's during a holiday period or off-peak time, helping us allocate resources efficiently and provide top-notch care for your pet in a timely manner. 

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• Off-Peak Rush FEE for All Services (excluding OVErnights): $10

• Off-Peak Rush FEE for Overnights: $20

• Holiday Rush FEE for All Services (excluding OVErnights): $20

• Holiday Rush FEE for OVErnights: $40

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Holiday Surcharge:

a holiday fee is charged to accommodate the increased demand and specialized care required during holiday Seasons. This fee ensures we have extra staff on hand to provide the best possible care for your pet during these busy times and help us maintain our high standards of service and availability. 

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​HOLIDAY periods (2023-2025):

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• Labor day: September 1st-5th, 2023

• Thanksgiving: November 22nd-27th, 2023

• christmas: December 22nd-26th, 2023

• new years: december 30th-January 2nd, 2024

• Martin Luther King Jr. Day: January 15th, 2024

• memorial day: may 24th-28th, 2024

• independence day: july 4th-7th, 2024

• labor day: august 30th-september 5th, 2024

• thanksgiving: november 26th-29th, 2024

• christmas: december 23rd-26th, 2024

• new years: December 30th-January 2nd, 2025 

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after hours/weekend fee:

Our drop-in visits and dog walking service schedule is Monday to Friday from 8 am to 6 pm. For service outside these hours or on weekends, an after-hours and/or weekend fee of $5 will be applied to the service. 

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additional fees:

• convenience fee: $10

  • if the sitter is unable to access your home within 15 minutes, the visit/walk may be cancelled and/or a convinience fee will be charged.

• extensive cleanup fee: $10​

  • In the event that your pet has a potty accident before or during scheduled visit, requiring additional time for cleaning going over the reserved drop-in visit time, a cleanup fee of $10 will be charged to compensate for the extended duration beyond originally scheduled visit.​ 

• key pick-up or return fee: $15

  • Applies for key pick-up/delivery outside of scheduled meet & greet or reservation dates. To avoide this fee, please arrange to leave the key in a hidden location accessible to the pet sitter or you may provided a lockbox.